Refund Policy
A Legal Disclaimer
Effective Date: January 1, 2025
Jurisdiction: Republic of Haiti
This Refund Policy forms an integral part of the Terms and Conditions of Fast n’ Easy Logistics (“the Company”). By using the Company’s services, the Client acknowledges and agrees to all terms stated herein. The Company reserves the right to modify this Refund Policy at any time without prior notice.
1. GENERAL POLICY
All payments made to Fast n’ Easy Logistics for freight forwarding, transportation, consolidation, storage, handling, customs coordination, logistics consulting, procurement assistance, administrative processing, or related services are considered earned service fees and are generally non-refundable unless expressly approved in writing by the Company.
Submission of payment by the Client constitutes acceptance of this Refund Policy.
The Company shall maintain sole discretion in determining whether a refund, credit, adjustment, or service compensation will be granted.
2. INTERNATIONAL FREIGHT SERVICES
For international freight forwarding, maritime shipping, air freight, cargo consolidation, import coordination, and related services:
Freight charges become non-refundable once:
cargo has been booked;
cargo has entered a warehouse;
consolidation has begun;
documentation has been prepared;
transportation arrangements have been initiated;
cargo has been dispatched or transferred to a third-party carrier.
The Company acts primarily as a freight forwarder and intermediary coordinating services with third-party carriers, airlines, shipping lines, brokers, agents, warehouses, customs authorities, and logistics providers.
Delays caused by:
customs inspections;
port congestion;
weather conditions;
airline delays;
maritime delays;
strikes;
political instability;
civil unrest;
government actions;
force majeure events;
carrier operational issues;
security inspections;
route modifications;
natural disasters;
embargoes;
border restrictions;
fuel shortages;
or circumstances beyond the Company’s reasonable control
shall not constitute grounds for refunds, compensation, or cancellation.
The Company shall not be liable for indirect, incidental, punitive, consequential, or commercial damages arising from shipment delays or interruptions.
3. LOCAL TRUCKING, DELIVERY & MOVING SERVICES
Refunds related to local transportation, trucking, moving, pickup, or delivery services may only be considered if:
the service was not rendered due solely to the direct fault of the Company; and
the Client provides sufficient evidence supporting the claim.
No refund shall be issued where delays or service interruptions result from:
traffic conditions;
road conditions;
security concerns;
weather;
governmental restrictions;
inaccurate client information;
inaccessible delivery locations;
third-party interference;
unsafe delivery environments;
labor disruptions;
vehicle restrictions;
or any event beyond the Company’s control.
4. CUSTOMS DUTIES, TAXES & GOVERNMENT CHARGES
All customs duties, taxes, inspection fees, port charges, brokerage charges, storage fees, demurrage fees, CONATEL fees, INDOTEL fees, public treasury charges, government penalties, administrative fees, and any mandatory governmental assessments are strictly non-refundable once paid or advanced on behalf of the Client.
The Company shall not be responsible for:
customs seizures;
customs holds;
inspection delays;
confiscations;
penalties;
import refusals;
regulatory compliance issues;
missing permits;
prohibited goods;
undervaluation claims;
or documentation deficiencies attributable to the Client.
5. CLIENT RESPONSIBILITY
The Client remains solely responsible for:
providing accurate shipment information;
proper product declarations;
lawful shipment contents;
compliance with import/export regulations;
obtaining necessary authorizations and permits;
ensuring correct recipient information;
ensuring packages are properly labeled.
No refunds shall be granted for losses, delays, penalties, confiscations, or additional charges resulting from inaccurate, incomplete, misleading, or false information provided by the Client.
6. ABANDONED, UNCLAIMED OR REFUSED SHIPMENTS
Any shipment not claimed within the storage period established by the Company may:
incur storage fees;
be suspended from delivery;
be returned at the Client’s expense;
be liquidated;
be abandoned;
or disposed of in accordance with applicable laws and operational requirements.
No refunds shall be issued for abandoned, refused, seized, or destroyed cargo.
The Client remains financially responsible for all outstanding balances associated with such shipments.
7. NON-REFUNDABLE FEES
The following fees are strictly non-refundable:
warehouse handling fees;
consolidation fees;
administrative fees;
procurement assistance fees;
inspection fees;
repackaging fees;
volumetric adjustments;
address correction fees;
documentation fees;
customs coordination fees;
special handling fees;
insurance fees;
transaction processing fees;
banking fees;
storage fees;
failed delivery attempts;
and operational service charges.
8. SERVICE CANCELLATIONS
All cancellation requests must:
be submitted in writing;
contain shipment reference information;
and be acknowledged by the Company.
Cancellation requests do not automatically guarantee approval.
The Company reserves the right to deduct:
administrative expenses;
carrier penalties;
operational costs;
warehouse expenses;
handling fees;
and any non-recoverable third-party charges incurred before cancellation.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
the Company’s total liability for any approved refund claim shall never exceed the amount directly paid by the Client for the specific service in dispute;
the Company shall not be liable for loss of profits, business interruption, commercial losses, emotional distress, reputational damage, or indirect damages;
no refund claim shall exceed the actual documented service amount received by the Company.
10. CLAIM PROCEDURE
Any refund request or financial claim must:
be submitted in writing within seven (7) calendar days of the incident or delivery date;
include supporting evidence;
include invoices, receipts, photographs, shipment references, and relevant documentation.
Failure to submit a claim within the specified timeframe constitutes full waiver of the claim.
The Company reserves the right to reject incomplete or unsupported claims.
11. CHARGEBACKS & PAYMENT DISPUTES
Clients agree not to initiate unjustified payment reversals, chargebacks, or banking disputes without first contacting the Company for internal resolution.
Where a Client initiates a fraudulent or unjustified chargeback:
the Company reserves the right to suspend services;
deny future transactions;
pursue debt recovery;
recover legal fees;
and seek damages where permitted by law.
12. FORCE MAJEURE
The Company shall not be liable for refunds, delays, losses, or operational interruptions caused by events beyond its reasonable control, including but not limited to:
natural disasters;
hurricanes;
earthquakes;
floods;
fires;
pandemics;
epidemics;
political unrest;
riots;
terrorism;
cyberattacks;
labor strikes;
government restrictions;
utility failures;
telecommunications failures;
transportation disruptions;
or acts of God.
13. APPROVAL OF REFUNDS
All refund requests are subject to:
internal review;
operational verification;
financial verification;
management approval;
and compliance assessment.
Approval of a previous refund request shall not create precedent or obligation for future approvals.
14. PROCESSING TIME
Approved refunds, where applicable, shall be processed within a commercially reasonable timeframe depending on:
banking institutions;
payment processors;
international transfer procedures;
verification requirements;
and financial institution policies.
The Company shall not be responsible for delays caused by third-party financial institutions.
15. GOVERNING LAW & JURISDICTION
This Refund Policy shall be governed by and interpreted in accordance with the laws of the Republic of Haiti.
Any dispute arising from services provided by Fast n’ Easy Logistics shall be subject to the exclusive jurisdiction of the competent courts of Haiti unless otherwise determined by the Company in writing.
16. FINAL ACKNOWLEDGMENT
By using the services of Fast n’ Easy Logistics, the Client acknowledges that they:
have read this Refund Policy;
understand its provisions;
accept all limitations and exclusions of liability;
and agree to be legally bound by all terms stated herein.